Bilingual Customer Service Clerk (English/French)

Description du poste :

Since 1996, HR Associates has been a trusted partner to public and broader public sector organizations across Ontario. We specialize in placing interim professionals and administrative resources within the public, broader public, and not-for-profit sectors. Our consultants bring deep domain experience, a rigorous selection approach, and a strong commitment to client confidentiality.

Our public sector client is seeking a Bilingual Customer Service Clerk for a long-term assignment to handle phone-based service requests in English and French. We welcome applicants with experience in administration, reception, customer service, or call centre work.

• ✓Key Responsibilities
• ✓Answer and make calls about service issues in federal buildings, such as heating, leaks, elevators, and power outages.
• ✓Gather information from callers and record service requests accurately.
• ✓Direct requests to the appropriate team and provide clear updates to callers.
• ✓Maintain records and follow established service procedures.
• ✓Work rotating shifts that may include evenings, overnights, weekends, and holidays.
• ✓Qualifications
• ✓Professional-level spoken and written French and English.
• ✓Experience in customer service, administration, reception, or a call centre.
• ✓Clear communication skills and a helpful, professional manner on the phone.
• ✓Strong attention to detail when documenting requests.
• ✓Availability for rotating shifts at the Toronto location.
• ✓Ability to complete the required French-language assessment and security clearance process.
• ✓How to Apply
• ✓If you are interested in this opportunity, please submit your resume for consideration.
• ✓If you require accommodation during the recruitment process, please call 416-237-1500 x.235.