Bilingual (English/French) Customer Service Agent – remote Canada

Description du poste :

• ✓Bilingual Customer Service Representative

As a Bilingual Customer Service Representative you will be part of a dedicated team based in Canada and reporting to Customer Service Supervisor. The successful applicant will maintain a high level of service to both customers and account executives in dealing with day to day business activity. The successful applicant will also act as a key contributor to the customer service team by receiving distributor calls and inquires.

• ✓What you will get to do
• ✓Process transactions and various inquiries using Outlook, SAP and Esker
• ✓Receive distributor calls as well as some end user calls
• ✓Provide reliable information to both internal and external customers
• ✓Work with appropriate functional groups or team members to proactively eliminate errors and inefficiencies in the order process
• ✓Who You are
• ✓College or University diploma/degree
• ✓Bilingual (French/English) language skills both written and spoken (a strong asset)
• ✓Must be able to handle multiple tasks in a high call/systems volume environment while maintaining composure and flexibility
• ✓Ability to communicate (oral and written) with sales personnel and distributors in a professional and courteous manner
• ✓Strong key board and data entry skills (min 30 wpm)
• ✓Team player – able to work with a large team

Must be dependable, capable of making decisions, and following through on team tasks and willing to help all other associates with little or no supervision

• ✓Ability to rapidly assimilate marketing programs, product knowledge and all other company policies and procedures
• ✓What You Get

Anticipated compensation for this role is $50,000-$55,000 in annual base salary. Salary is based on market location, and may vary depending on job-related knowledge, skills, and experience.

• ✓We care about the safety and the well-being of