Bilingual French Emergency Assistance Case Manager

Description du poste :

• ✓Bilingual French Emergency Assistance Case Manager (RN)
• ✓Travel Medical Insurance | 24/7 Operations | Full-Time
• ✓Status: Existing Vacancy

When Canadians experience a medical emergency abroad, they need more than insurance — they need calm, capable professionals guiding their care.

We are seeking a clinically trained bilingual French RN to manage medically complex hospitalized cases for travellers outside of Canada. This role blends clinical judgment, case management, and compassionate communication in a fast-paced international assistance environment.

• ✓This is a non-bedside role where your medical expertise directly impacts patient safety, recovery, and safe return home.
• ✓What You Will Do
• ✓· Manage complex admitted and high-acuity international medical cases
• ✓· Review and interpret medical records, diagnostics, and treatment plans
• ✓· Communicate directly with treating physicians and hospital teams worldwide in both English and French via phone
• ✓· Collect, summarize and interpret documentation in English and French
• ✓· Monitor medical progress and assess readiness for repatriation to Canada
• ✓· Coordinate air ambulance, medical escort, or commercial repatriation when appropriate
• ✓· Ensure care and services remain aligned with purchased policy benefits and limitations
• ✓· Apply sound clinical judgment to evaluate medical necessity and length of stay
• ✓· Provide clear, compassionate communication to clients and their families during stressful situations
• ✓· Maintain detailed, defensible documentation
• ✓What We’re Looking For
• ✓· Clinical training as an RN
• ✓· ER experience, hospital in patient or previous medical insurance

· Fluency in English (spoken and written) and French (spoken and written) is required due to the clinical documentation and international communication responsibilities of the role

• ✓· Strong understanding of acute care and hospital workflows
• ✓· Ability to confidently interpret complex medical documentation
• ✓· Calm, decisive, and empathetic communication style
• ✓· Highly organized with strong critical thinking skills
• ✓· Ability to manage multiple active cases in a dynamic environment
• ✓Schedule Requirement

We are a 24/7 operation. Availability for rotating shifts, including days, evenings, weekends, and statutory holidays, is a condition of employment.

Overnight shifts may be introduced as operational needs evolve and may become part of the rotation schedule at a later stage of employment.

• ✓Compensation & Benefits
• ✓Salary range: $70 000.00 to $85 000.00 per year.
• ✓Comprehensive benefits package available (details to be provided during the interview process)
• ✓Recruitment Process Disclosure
• ✓We do not use artificial intelligence to screen, assess, or select applicants for this position.
• ✓Why Join Us?
• ✓Meaningful, mission-driven work supporting Canadians during medical emergencies abroad
• ✓A structured transition from bedside care into a specialized insurance and assistance role
• ✓Supportive team environment
• ✓Competitive compensation and benefits
• ✓Opportunity for long-term professional growth

If you are a clinically trained professional who combines strong medical judgment with compassion and clear communication, we would welcome your application.

We are committed to providing accommodations for applicants with disabilities throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

• ✓Pay: $70,000.00-$85,000.00 per year

Benefits :

• ✓Company events
• ✓Dental care
• ✓Employee assistance program
• ✓Extended health care
• ✓On-site parking
• ✓RRSP match
• ✓Work Location: In person