Bilingual French Emergency Assistance Case Manager

Description du poste :

• ✓Bilingual French Emergency Assistance Case Manager (RN)
• ✓Travel Medical Insurance | 24/7 Operations | Full-Time
• ✓*Status: Existing Vacancy

When Canadians experience a medical emergency abroad, they need more than insurance — they need calm, capable professionals guiding their care.

We are seeking a clinically trained bilingual French RN to manage medically complex hospitalized cases for travellers outside of Canada. This role blends clinical judgment, case management, and compassionate communication in a fast-paced international assistance environment.

• ✓This is a non-bedside role where your medical expertise directly impacts patient safety, recovery, and safe return home.
• ✓What You Will Do
• ✓· Manage complex admitted and high-acuity international medical cases
• ✓· Review and interpret medical records, diagnostics, and treatment plans
• ✓· Communicate directly with treating physicians and hospital teams worldwide in both English and French via phone
• ✓· Collect, summarize and interpret documentation in English and French
• ✓· Monitor medical progress and assess readiness for repatriation to Canada
• ✓· Coordinate air ambulance, medical escort, or commercial repatriation when appropriate
• ✓· Ensure care and services remain aligned with purchased policy benefits and limitations
• ✓· Apply sound clinical judgment to evaluate medical necessity and length of stay
• ✓· Provide clear, compassionate communication to clients and their families during stressful situations
• ✓· Maintain detailed, defensible documentation
• ✓What We’re Looking For
• ✓· Clinical training as an RN
• ✓· ER experience, hospital in patient or previous medical insurance

· Fluency in English (spoken and written) and French (spoken and written) is required due to the clinical documentation and international communication responsibilities of the role

• ✓· Strong understanding of acute care and hospital workflows
• ✓· Ability to confidently interpret complex medical documentation
• ✓· Calm, decisive, and empathetic communication style
• ✓· Highly organized with strong critical thinking skills
• ✓· Ability to manage multiple active cases in a dynamic environment
• ✓*Schedule Requirement

We are a 24/7 operation. Availability for rotating shifts, including days, evenings, weekends, and statutory holidays, is a condition of employment.

Overnight shifts may be introduced as operational needs evolve and may become part of the rotation schedule at a later stage of employment.

• ✓*Compensation & Benefits
• ✓Salary range: $70 000.00 to $85 000.00 per year.
• ✓Comprehensive benefits package available (details to be provided during the interview process)
• ✓*Recruitment Process Disclosure
• ✓We do not use artificial intelligence to screen, assess, or select applicants for this position.
• ✓Why Join Us?
• ✓Meaningful, mission-driven work supporting Canadians during medical emergencies abroad
• ✓A structured transition from bedside care into a specialized insurance and assistance role
• ✓Supportive team environment
• ✓Competitive compensation and benefits
• ✓Opportunity for long-term professional growth

If you are a clinically trained professional who combines strong medical judgment with compassion and clear communication, we would welcome your application.

*We are committed to providing accommodations for applicants with disabilities throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

• ✓Pay: $70,000.00-$85,000.00 per year

Benefits :

• ✓Company events
• ✓Dental care
• ✓Employee assistance program
• ✓Extended health care
• ✓On-site parking
• ✓RRSP match
• ✓Work Location: In person